Job description

Key performance areas

Verification and confirmation of customer profiles
 
  • Review and evaluate customer applications
  • Verify and update all customer details onto the system
  • Review and assess customers affordability and credit worthiness
  • Offer debit order option with every customers' call
  • Capture 30 Orders per hour
Maintain customer services 
 
  • Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders
  • Improve overall customer experience and service delivery statistics
Quality control 
 
  • Ensure the accurate capturing of customer account details onto the system
  • Follow company processes accurately to ensure quality of service delivery
Administration and reporting 
 
  • Ensure the accurate completion of time sheets on a daily basis
  • Ensure all verification documents are completed and approved within the required timeframes
  • Provide daily/weekly/monthly reports as per business requirements
Provide relief services 
 
  • Provide relief work in other operational departments in order to meet business requirements and customer needs when required


 

Requirements

Qualifications and accreditations
 
  • Grade 12/matric or equivalent
  • MS Office (Word, Excel, PowerPoint and Outlook)

Experience and skills
 
  • One year experience in office administration and/or a data capturing preferably in a contact centre environment 
  • Clear understanding of an operational contact centre environment

Attribute and behaviours
 
  • Positive and energetic
  • Managing work and time to meet the required deadlines
  • High attention to detail and accuracy
  • Proactive and operates with a sense of urgency
  • Ability to work alone and in a team
  • Excellent communication skills
  • Strong planning  and organizing skills
  • Methodical in approach and adaptable to change
  • Ability to work well under pressure within a team as well as independently
  • Strong time management skills and ability to plan ahead
  • Excellent communication skills and ability to work well with a variety of people communicating across all business lines
  • Positive and dynamic leader who mentors and leads

Please send applications to careers@adsfinder.co.za

 

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